Shipping + Returns
 

If for some reason you’re unhappy with your purchase you may return within 7 days of receipt for a refund minus shipping costs. All sale items are Non-Refundable , Promo items are included as an offer, example discount codes.( Non-Refundable). Return postage is to be paid by the customer, unless the items arrived damaged or incorrect order has been received in which shipping cost will also be refunded. 

Refunds will be processed between 7-10 working days of returning your package, however in most cases quicker. This includes transit time (3-5 business days) and time for your bank to process our refund request (1-5 business days)

NON REFUNDABLE AND DISCOUNTED OFFERS

Sale items, Exclusive Offers, are non refundable. We do not participate in Black Friday SALES. Including example Black Pound Day Offers or any Discount that’s offered.

All Earrings, are non-Refundable due to hygiene reasons.

Discounts, Limited Offers including Cyber and Black Friday events are non refundable as they are included as a Sale Piece.

Please note refunds will not be accepted for accidental damage.

Faulty items must be returned within 7 days or an exchange offered. 

Please contact us so we can process a refund once goods have arrived at returned address. This needs to be within 5 working days from contacting us re damage/faulty products. 

Delivery

All orders will be processed within 4 working days of receipt order (Order has been placed) You’ll be sent a tracking number when this is dispatched.

Once delivery has been dispatched by courier your automatically sent a tracking link it’s important you follow as once this is with the courier we are not responsible for lost or stolen items.

We are now using UPS, FEDEX, DHL, and DPD courier services.

Next Day Delivery UK - £6.99 includes weight of jewellery order placed by 2pm Mon-Thursday

Standard Delivery UK - £5.99 2-4 working days includes weight of jewellery (This can be longer over Black Friday Week and Bank Holidays please refer to tracking.

Europe Delivery - 3-6 working days please refer to tracking.

International Delivery - £12.99 Free Over £100.00 you may be charged for tax from your country. Please allow 3-6 days. UPS standard or UPS EXPRESS.

Pre Orders - This will be processed within 5-7 working days or before.